Fastest route: the platform you use.
In-product issues, agent runs, billing and account questions are handled on the platform's own support channel, where your workspace context already lives.
Invoices, VAT, plan changes or a charge you do not recognise. Include the charge reference and we will identify the platform it belongs to.
GDPR requests, data processing agreements and contract review, handled by the same team that operates the platform.
Vulnerability reports, security questionnaires and vendor onboarding for enterprise buyers.
Partnerships, press, or anything that does not fit a box. It reaches the right team.
These govern your plan.
Straight answers about charges.
Who is charging my card?
Emelum OÜ sells and operates every plan. Your statement will show EMELUM followed by the platform name.
Which policy governs my plan?
The terms, privacy notice and refund policy published on the platform's own domain govern your plan. The Emelum umbrella pages cover this website only.
How is my plan priced?
Plans start at a published entry tier and scale with usage: conversations handled, workloads run, or contacts captured. Full allowances and overage rates are on each platform's pricing page.
Can I cancel at any time?
Yes. Cancellation takes effect at the end of the current billing period, and the platform stays available until then. Cancel in the product or through its support channel.
How do refunds work?
Billing errors are corrected promptly. Approved refunds go back to the original payment method, normally within 5 to 10 business days, under the refund policy of the platform you bought.
Do you sell anything on emelum.com?
No. This site is informational. Every purchase happens on the platform's own domain under that platform's terms.
Contract, controller and notice details are published in the Legal Notice.